“The more complex the system, the more likely it is to become chaotic.”
Keep it simple!
Coordinate people, goals, and resources. Here is how!
The Arcade
- Day-to-day
- Proactive – check operational tools and steer
- Reactive – Flow like a river: delegate, schedule, address
- Project & Initiative Roadmaps
- Have a roll-up roadmap
- Have a roadmap for each discipline
- Focus on the top 3 priorities for each discipline
- Research, Experimentation & Development – never-ever become complacent – test, make mistakes, innovate, and build
- Operations Review – check in with your doings and progress monthly
- Key Performance Indicators
- Build Operational Tools to gather KPIs and fold those in in the monthly check-in
- Make it easy for everyone to measure progress
- Analytical Methods – make the common and not-so-common frameworks available to everyone:
- SWOT
- Case study
- Solutions
- Six Sigma
- Platforms comparison
- Business Case
- Presentation
- Huddle – meet regularly and align – keep detailed notes and inspire
- Objectives & Key Results – for the love of Pete have goals!
- Fundamentals – cover the basics so they do not cover you – make these easy to grab:
- Leaders
- Coverage
- Phone numbers
- Distribution lists
- Teams
- Off-shore teams
- Products
- Queues
- Dashboards
- Reports
- Shared accounts
- Documentation
- Systems & platforms
- Special accommodations
- Principles – be deliberate about culture and build a foundation of principles and values – do not just file them away, live them and breathe them every day
- Bookmarks – make things easy to find and garb